Home Healthcare Customer Support Specialist, Massena NY

FT, 40hpw, $14.00 Per Hour

Overview: The CDPAS Customer Support Specialist provides day to day help to administer the Consumer Directed Personal Attendant Services Program (CDPAS). CDPAS is a non-traditional homecare program where the consumer is in charge of hiring, scheduling, and managing a home health aide of their choosing.

Daily Activities: Answering phone calls with questions about the CDPAS program, reviewing aide files to ensure compliance, obtaining annual medical from the aides, completing orientation and enrollment to the CDPAS program when requested, fixing payroll and clock-in problems, running reports, entering all activities in multiple electronic databases, and other various customer service activities.

Benefits: Paid time off including personal, sick, vacation, and holidays. Paid lunch & breaks. Low-cost health insurance for the employee at only $25.00 a month for Health/Dental/Vision coverage with 80% of the health coinsurance costs covered by the agency. No family health coverage, but Dental/Vision family coverage is offered. 403b Retirement plan with 3% contribution from the agency. Snow Days. And more!

COVID19: Due to the pandemic – all staff members at MILC are required to wear masks during their interactions with the public at work and while in our offices, regardless of vaccination status. All staff members have a private office so that they may remove the mask while working. A COVID-19 vaccination his highly encouraged for those who apply to this position.

Full Job Description: CDPAS Specialist Job Description 2021

Apply at Indeed.com: Indeed Job Posting

Or, by completing the following application: MILC Employment App 2020

Submit the application to employment@milcinc.org