Updated 11/21/2022

HOME HEALTHCARE CUSTOMER SERVICE SPECIALIST – Full Time, 40hpw, Massena NY 

Hours & Pay: 17.00 per hour, 40 hours per week, M-F 9AM-5PM

Description: Assist with the implementation of the Consumer Directed Personal Attendant Services (CDPAS) program. Provide telephone customer service, return calls within 1 business day, enter all communication in multiple databases, run reports, mail letters, and assure all program requirements are met.

Requirements: This position requires very strong computer skills. All contacts must be documented in multiple databases. The ideal candidate will be very organized and will develop a system to track and maintain required documentation for Personal Attendants. This position requires excellent telephone skills, interpersonal skills, and patience when dealing with consumers and their attendants who come from various backgrounds. All education backgrounds will be considered.

COVID19: MILC has implemented a mandatory vaccination program for all employees. Upon hire, an employee would need to provide MILC with proof of full COVID19 vaccination.

Full job description: CDPAS Job Description 2022

Apply at Indeed HERE: HH Customer Service Application on Indeed

CHECK BACK for the following Position(s):

1. Home Healthcare Program Coordinator, Massena NY, FT